Vodafone video responds to Tab 10.1v customer complaint
In what is a first in our collective memories, Vodafone posted a video to YouTube on Friday addressing a complaint it received on its customer forums in regards to a delayed update to the Galaxy Tab 10.1v. In the video, Vodafone clearly outlined what this customer can expect in the immediate future.
The dissatisfied customer titled his forum post "The lows and lows of the 10.1v", and detailed his frustration at the service he'd received after buying the tablet, and in the mixed messages he had received in regards to updating the tablet. This customer points out that it had been "259 days since being told an update was on the way to solve all our problems".
In response, members of the Vodafone team have published a video detailing the difficulties in delivering the update to its customers from its end, pointing to the fact that the update for the 10.1v is a global update, and that issues discovered in different regions around the world have impacted Vodafone Australia's ability to push the update to its customers.
All in all, it's an interesting approach to customer service, and a look behind the scenes for smartphone and tablet owners who have been frustrated in the past having to wait for carrier-delivered firmware updates.